Refunds and purchase support

Contact us

Email support@tetherbreak.com with your Minecraft username, Stripe receipt or transaction reference and a description of the problem. Never include card details or secret keys.

Failed delivery and incorrect charges

Report missing coins, duplicate charges or incorrect charges so we can investigate. If a verified purchase cannot be delivered, we will arrange a refund or another resolution with your agreement.

Other refund requests

Requests are reviewed individually, including whether coins have already been spent and which consumer rights apply. Unspent coins or affected cosmetics may be adjusted to reflect a refund after review. We do not promise automatic approval of every request or a fixed processing time.

Processing

Approved refunds are processed through Stripe to the original payment method. Your payment provider determines when the funds appear. Refund and dispute reviews may temporarily prevent spending purchased coins while the transaction is reconciled. Applicable statutory rights remain unchanged.